How bleeding typical. For me, the only real point in shelling out for a pricy Southbank Centre membership is to access the priority booking for the annual Meltdown Festival. Three hours after booking opened I was finally able to access the ticket screen - only to find the one concert I really wanted to book for is now sold out. And forget about phoning up - after holding for half an hour on their premium rate line (cost - a further £3), I gave up.
Even the creaky old Royal Opera House can manage a proper, fair queuing system for member bookings these days. The Southbank know from experience this is a high-demand event - so why can't they handle it?