Meltdown melts down Southbank Centre puters
How bleeding typical. For me, the only real point in shelling out for a pricy Southbank Centre membership is to access the priority booking for the annual Meltdown Festival. Three hours after booking opened I was finally able to access the ticket screen - only to find the one concert I really wanted to book for is now sold out. And forget about phoning up - after holding for half an hour on their premium rate line (cost - a further £3), I gave up.
Even the creaky old Royal Opera House can manage a proper, fair queuing system for member bookings these days. The Southbank know from experience this is a high-demand event - so why can't they handle it?

Hi there
I've very sorry aboutn the trouble you experienced.
Please let me know what tickets you were after and I'll try to help.
Silvia Melchior - Membership Manager
Posted by: Silvia | April 25, 2008 at 09:32 AM
Thanks for the offer Silvia! After all my whinging, I've been offered a ticket by a friend now. But I'm glad to see you're taking customer service seriously and trying to put things right.
Posted by: intermezzo | April 25, 2008 at 09:48 AM