Meltdown melts down Southbank Centre puters

How bleeding typical. For me, the only real point in shelling out for a pricy Southbank Centre membership is to access the priority booking for the annual Meltdown Festival. Three hours after booking opened I was finally able to access the ticket screen - only to find the one concert I really wanted to book for is now sold out. And forget about phoning up - after holding for half an hour on their premium rate line (cost - a further £3), I gave up.

Even the creaky old Royal Opera House can manage a proper, fair queuing system for member bookings these days. The Southbank know from experience this is a high-demand event - so why can't they handle it?

Comments

[Silvia]

Hi there
I've very sorry aboutn the trouble you experienced.
Please let me know what tickets you were after and I'll try to help.
Silvia Melchior - Membership Manager

[intermezzo]

Thanks for the offer Silvia! After all my whinging, I've been offered a ticket by a friend now. But I'm glad to see you're taking customer service seriously and trying to put things right.