I have updated the Royal Opera House FAQ page, which is accessible via a sidebar link on the right.
Please feel free to comment below or email me with any further suggestions or corrections.
How DO they justify employing a full time press team of eleven people?
26 September 2012 at 09:18 AM
It may be worth mentioning that the initial ticket limits that are imposed at advance booking stage are almost always (except for gala-type performances with huge demand and only one or two dates) lifted once public booking is underway.
Also, under "How do I get tickets for a dress rehearsal?" you might want to add the fact that it is usual for better seats to become available online on the morning of the day before the rehearsal than are available when advance booking opens. And by this stage the 1-ticket-per-member-per-booking-period rule no longer applies, though they are still only available to Friends.
26 September 2012 at 10:08 AM
Sorry to go a wee bit off topic but I just had a look at your ENO FAQs while I was at it. You might want to update "The TKTS discount theatre ticket booth in Leicester Square offers half price tickets for slow-selling productions" given that the discount offered on ENO tickets is invariably considerably in excess of 50% and has been for a couple of seasons now. As you know, the usual deal is Stalls or Dress Circle (though you don't get to choose) for £25 or Upper Circle for £20. The saving can be as much as 75%. Usually only one of the above options is available for any given performance.
26 September 2012 at 10:26 AM
Not enough. They are missing a Head of Press and Cancellations.
26 September 2012 at 12:13 PM
Just a brief comment to say that bags are no longer searched.
Also "The box office sometimes have seats which are shown as unavailable on the website" - they always say that this is not so, and that when a seat becomes available it shows up simultaneously on the website and on the box office system. But maybe this is not always so.
26 September 2012 at 01:36 PM
Re Eating and Drinking: Since Company of Cooks took over the catering I don't think the £5 bowls of pasta have been available. Whether it is a result of this or not, there seem to be lots more do-it-yourself picnickers on the Amphitheatre terrace these days
26 September 2012 at 05:35 PM
They have the £5 pasta advertised on the cast sheet from the Troyens rehearsal which was the most recent one I attended. I was not aware they had ever served these at performances, I thought it was a special thing just for rehearsals.
26 September 2012 at 06:29 PM
It was certainly often on sale at many evening performances I went to, but only before the show (not in the intervals). A single bowl, usally pasta but sometimes some sort of rice dish. Seemed quite popular at the time.
27 September 2012 at 09:36 AM
The Student Standby scheme now includes several performances ( usually 2 opera and 2 ballet) each year where the main amphitheatre area is available only to members of the scheme. For this winter season it is Onegin on 30th January. It is worth making a note of which performances this applies to. It is not mentioned on the list of dates on the website and it is obviously a waste of time (particularly on the first day of booking) to look for amphi seats on those dates!
27 September 2012 at 10:56 AM
It is definitely the case that certain tickets aren't made available online. For example, day seats. Once the in-person morning queue is dealt with, those day tickets remaining unsold in Stalls Circle C sides and the Rear Amphi will then appear online for general purchase. But there are a handful of balcony and (extreme side) Stalls Circle standing places which if not sold to the personal queue are then only available by phone or in person. I got a ticket for the last Figaro revival by phone under these circumstances, and asked why it was the case. Apparently, on-the-day online purchasers have a higher-than-usual tendency not to read the ticket description properly and then complain they didn't get what they were expecting when they find they have a severely restricted-view standing place. So they only sell them having explained the restrictions verbally and in detail.
27 September 2012 at 12:03 PM
As to RoH catering. At Troyens I went to the Amphi Bar area - I say bar area well only partly so. Sometime in the past ?12 months? they have annexed a good half of the free seating to dedicated restaurant patrons. This leaves the "corridor" beside the bar, and a small amount of seats / standing area for the rest of us. Oh and outside on the open balcony.
Since the refurb, if you want to look at artwork in the crush room etc, one would be intruding on diners.
Increasingly, if we don't want to pay the seated meal service charge, we are left mostly to stand in diminishing floor space or in corridors - closer and closer together.
Time to investigate the nearby pubs and coffee shops I think....
Intermezzo replies - I think they're hoping to rescue the ROH from financial oblivion by flogging a few more plates of damp overpriced sandwiches.
Some of the local restaurants and bars have clubbed together as 'The Opera Quarter'. All just a few yards from the ROH - more details here: http://www.operaquarter.co.uk/store-directory/restaurants-bars
27 September 2012 at 01:36 PM
Are they really saying the on-the-day online purchasers are more intellectually challenged than others? Let us quickly alert those scientific establishments whose life work is to investigate such fascinating phenomena.
27 September 2012 at 03:17 PM
I only ever had it once at a rehearsal and was not very impressed. It seemed rather a small helping for the money. I am now one of the people who usually take home-made sandwiches which I often wash down with the free water. Perhaps the availability and location of the free water should be added to the "Eating and Drinking" section? On one occasion when I was standing near the bottom of the escalator opposite the programme seller waiting for a friend people kept asking me where I had got the water I was drinking.
27 September 2012 at 06:22 PM
They have been known to sell some tickets by mistake to people who are not students. I once bought an amphi ticket for a ballet and did not realise it was one of those performances until I arrived. There were some other non-students sitting around me (in the cheap seats at the side).
Intermezzo replies - The remaining tickets are released to the general public after students have had the opportunity to book. I only went to one supposedly 'student' performance last year, and I'm guessing there were a couple of hundred students there at the most.
27 September 2012 at 06:25 PM
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