Despite a five year refurbishment programme costing 30 million Swiss francs (£20m), the seats of the Opéra de Lausanne are not bottom-friendly, customers have complained.
Upgrade work concentrated on the stage and infrastructure. Modern replacement seating itself wouldn't be too expensive, but in order to accommodate it 200 places would have to be removed. The house simply cannot afford that kind of revenue loss, says its director.
Unlike the ROH and ENO, which faced the same issue not that long ago, the Opéra de Lausanne has promised customers that the seating problems will be addressed. The drawback? They'll have to wait 20 years for it to happen.